Shipping and Refunds Policy

Shipping Policy

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

  • For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

Shipping Options

Price

2-10 Day Shipping (EU)

Free

2-10 Day Shipping (Internationnal)

Free

2-4 Day Shipping

1-2 Day Shipping

Based on total order weight

NOTE: We are not responsible for shipping carrier delays.

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Free Shipping
over 180€

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guarantee

International Shipping Policy

We process orders within 2-3 business days, excluding weekends and holidays. Pre-ordered items are processed within 2-3 business days of arrival in stock.
Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.

If you need any assistance with your order, please contact us immediately. We will not be able to make changes to your order after it has shipped.
Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.

NOTE: We are not responsible for shipping carrier delays.

Refunds Policy

Eligibility for Returns
You may request a return within 30 days of receiving your item. To be eligible, the item must be unused, in its original packaging, and in the same condition you received it.

How to Start a Return
To request a return, please contact us at info@voleapilates.com with your order number and reason for return. We will provide instructions on how to send your item back to us.

Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed automatically to your original payment method within 7–10 business days.

Damages and Issues
Please inspect your order upon receipt. If your item is defective, damaged, or you receive the wrong item, contact us immediately so we can evaluate the issue and make it right.

Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as personalized or custom products. Please contact us if you have any questions about your specific item.

Order Process

01.

Orders are processed in 7-10 business days, excluding weekends and holidays. Items that are pre-ordered are processed within 7-10 business days of their arrival in stock.

02.

Orders that are successfully placed will receive an e-mail confirmation with the order details. If you haven't received an email, please check your spam folder or contact us for confirmation.

03.

If you have any questions about your order, please contact us right away at info@voleapilates.com We will be unable to make changes to your order once it has been shipped.

04.

Please double-check that you have entered the correct address. We are not liable for non-delivery due to address errors that you provide. We will refund the original order if an order is returned due to an incorrect address.